You've started a session in the Cents Employee App.

The order has been intaken and shows in Active Orders.

If your business tracks weight after processing, your scale is connected (or you can type the weight).

From the Home screen, tap Active Orders (or Processing). Tap the magnifying glass to search by order number or customer name, then open the order.

On the Processing order screen, check the items and notes. Tap Machines to log the washer and dryer you used, or Quick start to scan a machine. If something needs to change, use the 3-dot menu > Adjust Order.

Tap Complete processing.

If your business requires it, enter the order's weight. Type it in or tap the scale button to pull it from a connected scale. Tap +Add another weight for more bags, then Next.

On Confirm Packaging & Notify Customer, review the bag, hanger bundle, and rack counts (tap Edit to change them) and use Printing options if you need tags.

Tap Notify now to text the customer that their order is ready, or Don't notify to skip the text.

When the customer arrives, open the order from Ready for Pickup. The Ready for customer screen shows the order summary and any notifications already sent.

If there's a balance due, collect payment first. Then tap Complete.

Weren't asked for a weight?
The weight step only shows if your business is set up to capture weight after processing. Otherwise the app skips it.
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Chose Don't notify but now want to text the customer?
Open the order and tap NOTIFY CUSTOMER on the Ready for customer screen.
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Can't tap Complete at pickup?
The order likely still has a balance due. Collect payment first, then tap Complete.
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Need to change items after intake?
Use the order's 3-dot menu > Adjust Order before you complete processing. Changes to price may ask for an employee code with permission.
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Can't find the order?
Search Active Orders by order number or customer name, or use the Processing and Due today counts on the Home screen.