You are logged in to the Cents Employee App.

The order is finished processing and ready for pickup or delivery.

The order is fully paid (or billed by invoice).

Open the active orders drawer and select the order you want to close out. Ready orders are listed under Ready for Pickup.
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Check the balance. If there's a balance due, collect payment first.

When the order shows as paid, tap Complete.

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The order status changes to Completed and it's locked from further edits.

It stays visible in order history for tracking and reporting.

Only a team member with the reactivate completed orders permission can move it back to Ready for Pickup, and only if its return delivery hasn't been completed.

Paid orders can't be canceled, removed, or have their delivery reversed. This keeps your financial records accurate.

The app won't let you complete the order?
The order most likely still has a balance due. Collect payment first (at pickup, or from the order's 3-dot menu > Charge Now), then tap Complete. Orders billed by invoice can be completed before payment comes in.
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Can't find the order to complete?
Make sure processing is finished. Orders still in Processing need Complete processing before they move to Ready for Pickup. You can also search Active Orders by order number or customer name.
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Completed the wrong order?
Completed orders are locked, but a team member with the reactivate completed orders permission can move the order back to Ready for Pickup, as long as its return delivery hasn't been completed. If the customer needs money back, issue a refund from the order.
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Need to cancel an order that's already paid?
Paid orders can't be canceled. Issue a refund instead if the customer is owed money.