Cents

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How to use the Cents Employee App at the counter, from intake to pickup.

Cents Employee App

Cents is now on the Google Play Store! Learn how to download and enable auto-updates on your tablet.

How to Download the Cents Employee App on Your Tablet

See what changed in the redesigned Employee App home screen, including the new My Shift section and the moved End Session button.

Employee App Home Screen Redesign

Switch the Employee App between English and Spanish from the hamburger menu, with your choice saved for next login.

How to Toggle Between English and Spanish in the Employee App

Download the Employee App and set it up for your store.

Set Up the App

Turn on Track by Session in Business Manager, then start sessions with employee pins in the Employee App.

What Sessioning Is and How It Works

Start a session to log into the Employee App under your name, and end it to log out. Includes what to do when your code isn't accepted or someone else's…

How to Start and End a Session in the Employee App

Clock in and clock out from the Employee App, whether your store uses sessioning or not. Includes how to print your shift breakdown report and what to do if the…

How to Clock In and Clock Out of Your Shift in the Employee App

Mark shift tasks complete in the Shift Checklist on the Employee App home screen.

How to Check Off a Task as Complete

Start sessions, clock in and out, and check off shift tasks.

Sessions, Shifts & Tasks

Start a cash drawer at the beginning of a shift and end it at close on the Cents Employee App to keep your cash counts and reporting accurate.

How to Start or End a Cash Drawer

Video walkthrough of opening, tracking, and reconciling the cash drawer on your Cents POS.

How to Manage Your Cash Drawer (Video)

Record cash added to the drawer by opening the hamburger menu and selecting Cash Drawer.

How to Record Cash In and Cash Out in the Employee App

Pop the cash register open manually using the Cash Drawer icon on the home screen.

How to Manually Open the Cash Drawer in the Employee App

Review past cash register activity in drawer history from the Cash Drawer icon on the home screen.

How to View Cash Drawer History

Open, count, and close your cash drawer and record cash in and out.

Cash Drawer

Take in a new service order from customer selection through intake in the Employee App.

How to Intake a New Service Order in the Employee App

Use Intake later to create an order at the counter and finish the intake details afterward.

How to Intake an Order Quickly in the Employee App

Pull an order's weight into the Employee App automatically once your Cents Scale Adapter is connected to store WiFi.

How to Capture the Weight of an Order When Using the Cents Scale Adapter

Assign a rack location while creating a new service order in the Employee App.

How to Add an Order to a Rack in the Employee App

Use More options in the Order Builder to change a line item's name, price, or notes on a service order.

How to Edit an Item's Name or Price on an Order in the Employee App

Processing tickets in the Cents Employee App.

How to Generate Individual Laundry and Dry Cleaning Tickets

A video walkthrough of building and processing a dry cleaning-only order in the Cents Employee App.

How to Process Dry Cleaning-only Orders (Video)

Verify details and finish processing a service order after intake from the Active Orders screen.

How to Process a Service Order After Intake in the Employee App

Ring up a product sale from New Product Sale, including customer selection and payment.

How to Process a Product Order

A video walkthrough of collecting payment on an order in the Cents Employee App.

How to Take Order Payments (Video)

Pay for one order with multiple payment methods from the Payment Method screen in the Employee App.

How to Take Split Payments in the Employee App

Understand how Cents calculates order due dates as both the customer promise date and the internal processing date.

Understanding Order Due Dates in the Employee App

Intake service and product orders and take payment.

Take Orders & Payments

Open any active order in the Cents Employee App to review its full details: services, payment status, preferences, storage location, and timeline, before you process it or hand it off.

How to Review Active Order Details in the Employee App

A video walkthrough of moving a service order through processing in the Cents Employee App.

How to Process a Service Order (Video)

Search and sort the Active Orders list to find an in-progress order quickly.

How to Search or Sort Your Active and Completed Orders

Record customer preferences and special instructions on an order already in progress from the Active Orders screen.

How to Add Preferences & Special Instructions to an Active Order

Add bags or hanger bundles to an existing order opened from Active Orders using Preferences and Notes.

How to Add Bags or Hanger Bundles to an Order in the Employee App

Update items, quantities, or services on an active order right from the Cents Employee App using the order builder.

How to Adjust an Active Order

Apply a promo code to an unpaid active order to discount the balance before payment.

How to Apply a Promo for an Unpaid Active Order

Remove a service fee from an unpaid active order before the customer pays.

How to Remove a Service Fee from an Unpaid Order in the Employee App

Change the due date on an order already in progress from the Active Orders screen.

How to Change the Due Date for an Active Order

Assign a rack location to an existing order from the Active Orders screen.

How to Assign an Order to a Rack Location

Reprint the receipt or bag tags for an order still in progress from the Active Orders screen.

How to Reprint an Order (Active or Completed)

Send a customer an SMS update about their order status from the Active Orders screen.

How to Notify Customers of Their Order Status

Record which offline machines processed a wash and fold order from the processing screen in the Employee App.

How to Run an Offline Machine for a Wash and Fold Order

Mark multiple Ready for pickup orders as picked up and completed in one flow at the POS.

How to Pay for and Complete Multiple Orders at Once

Finish a paid order from the active orders drawer in the Employee App, plus why paid orders cannot be canceled.

How to Complete and Close Out a Service Order in the Employee App

Void an order that hasn't started processing, from the Employee App or the Business Manager, even if it's already been paid.

How to Void/Cancel an Active Order

Issue full or partial refunds for cash or credit/debit card orders right in the Cents Employee App, for both service and product orders.

How to Issue a Full or Partial Refund in the Employee App

Plain-language definitions of every order, delivery, and payment status you'll see on a pickup and delivery order.

Order and Delivery Status Definitions

Adjust, process, complete, and void orders that are in progress.

Manage Active Orders

From the Cents Employee App on your tablet, update pickup and delivery order statuses in the Delivery Manifest, marking a pickup as Ready for Intake or a delivery as Delivered.

How to Change Delivery Order Status in the Employee App

Move delivery orders through intake, ready, and delivered on the tablet.

Delivery & Pickup Orders

Create a customer record from the Customers tab or during a new service order or product sale.

How to Add a New Customer in the Employee App

Find a customer by name, phone number, or email with Omnisearch during order creation.

How to Use Omnisearch to Find a Customer

Update a customer's name, phone, or email from either the Employee App tablet or Business Manager.

How to View and Edit Customer Contact Information

View, add, and update customer payment methods from the Employee App, which requires a feature flag from your Customer Success Manager.

How to Manage Customer Payment Methods in the Employee App

Open Order History from the tablet 3-line menu to review past service and product orders.

How to View Order History in the Employee App

Find customers, manage their details and payment methods, and look up past orders.

Customers & Order History

Take a peek into all of the different menu options on the Cents Store Application.

How to Navigate the Hamburger Menu (Video)

A video walkthrough of the connectivity screen in the Employee App, covering the printer, card reader, and scale adapter.

How to Navigate the Connectivity Screen: Printer, Card Reader, Scale Adapter (Video)

Check and cycle the connection status of your attached hardware from the Connections screen on the tablet.

How to View and Cycle Hardware Connectivity Status on the Tablet

Access and run store performance reports from the Reports section of the tablet 3-line menu.

How to Review Reports on the Tablet

View and adjust product inventory counts at the POS, after Manage inventory at the POS is enabled in Business Manager.

How to View and Adjust Inventory Count on the Tablet

Use the menu, reports, inventory count, language, and connectivity tools on the tablet.

Reports & Tablet Tools

A video walkthrough of fixing common login problems in the Cents Employee App.

Troubleshooting: Cents Employee App Login Issues

Recover the employee code needed to check in and build orders by asking your Cents system manager.

What to Do If You Forget Your Employee Code

Fix network errors in the Cents Employee App caused by ISP advanced security settings blocking traffic.

How to Troubleshoot Network Errors in the Employee App

A video walkthrough of connecting your Sunmi POS device to store wifi.

Troubleshooting: Connecting Your Sunmi POS to Wifi

Look up common Employee App error messages, what each one means, and the fix for each.

Employee App Error Messages and Solutions

If you're experiencing issues with the Cents Employee App, clearing its data may help resolve the problem. Here's a step-by-step guide.

How to Clear App Data on Samsung and Sunmi Devices

Make on-screen text bigger or smaller using the built in display settings on an iPhone or Android phone.

How to Adjust Text Size on iPhone and Android

Fix login, network, and app errors in the Employee App.

Troubleshooting

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