A session signs you in to the Cents Employee App so everything you do, like taking orders and payments, is tracked under your name. You need to be clocked in before you can start one. When you step away or finish your shift, end the session so no one else can work under your name.
Use this if you want to start working on the Employee App at the beginning of your shift, take over the device from a teammate, or step away and hand off cleanly.
Before you start make sure:
You have your employee code. Your manager sets it up in the Cents Business Manager.
The device is logged in to your store. You will see the store address at the top of the screen.
You are clocked in. If not, you will need to clock in before Start Session accepts your code. See How to Clock In and Clock Out of Your Shift in the Employee App.
How to start a session
Clock in first. On the Enter your pin screen, tap Clock in / out in the top right. Enter your employee code and tap Clock in / out.
You will see a confirmation that you are clocked in.
Back on the Enter your pin screen, type your employee code and tap Start Session.
You are in. The Home screen greets you by name, with End session and My shift at the top right.
How to end a session
On the Home screen, tap End session at the top right, next to My shift.
Confirm you want to end your session when the prompt appears.
You are returned to the Enter your pin screen. The next teammate can start their own session, or you can start a new one by entering your code and tapping Start Session.
Troubleshooting
Your code is not accepted when you start a session.
Make sure you are clocked in. Tap Clock in / out, enter your code, then try Start Session again.
The Start Session button is grayed out.
Enter your full employee code. The button turns on once the code is entered.
Your code is not accepted for clock in either.
Double-check the code with your manager. Employee codes are managed in the Cents Business Manager.
The wrong store shows at the top of the screen.
The device is logged in to a different location. Ask your manager to log the device in to the right store.
Someone else's name shows on the Home screen.
They did not end their session. Tap End session, confirm, then start your own.
End session is not where I expect it.
Since the Employee App Home Screen Redesign, End session sits at the top right next to My shift. Older guides pointing to the top left are outdated.
I ended my session but I am still clocked in.
Ending a session logs you out of the app but does not clock you out of your shift. If you are finished for the day, clock out as a separate step. See How to Clock In and Clock Out of Your Shift in the Employee App.
Need assistance?
Feel free to text our Cents Support team at (888) 302-8809