Clocking in and clocking out is how the Employee App tracks who is on the floor, how long they worked, and what tasks they completed on their shift. The flow is the same in both cases: tap Clock In/Out, enter your employee code, confirm.
Where you tap it depends on whether your store has sessioning turned on. If sessioning is on, the Clock In/Out button lives on the lock screen. If it is off, the button lives on the Employee App home screen. Either way, the steps that follow are identical.
Use this if you are starting or ending your shift on the Cents tablet.
Before you start make sure:
You have your employee code (the one you were set up with by your manager or in the Business Manager)
The tablet is at the lock screen or home screen, not in the middle of an order
A receipt printer is connected if you want a printed shift breakdown at the end of your shift (optional)
If you do not know your employee code, ask your manager. Codes are set up by location in the Business Manager under Team Members.
How to clock in
From the lock screen (if sessioning is on) or the home screen (if sessioning is off), tap Clock In/Out.
Enter your employee code on the keypad.
Tap Clock In/Out again to confirm.
You will see a "You have been clocked in" confirmation. Close the message and you are on your shift.
If your store uses sessioning, you will still need to start a session before you can take orders. That is a separate step from clocking in. See How to Start a Session in the Employee App.
How to clock out
From the lock screen (if sessioning is on) or the home screen (if sessioning is off), tap Clock In/Out.
Enter your employee code on the keypad.
Tap Clock In/Out again to confirm.
Your Shift Breakdown appears, showing hours worked, orders processed, pounds done, and cash in and out for your shift.
Decide what to do with your shift breakdown report:
Tap Print Stats to print a receipt copy of your shift breakdown
Tap Close to end your shift without printing
You are now clocked out. The next person can clock in from the same screen.
Troubleshooting
The Clock In/Out button is not on the home screen.
Your store likely has sessioning turned on. Go to the lock screen instead and the button will be there. If you are at the lock screen and still do not see it, pull up a manager; the tablet may need to be refreshed or sessioning may be mid-change.
"Invalid employee code" when I enter my code.
Double check the code with your manager. Employee codes are set per location in the Business Manager, so if you worked at a different store yesterday, your code there may not work here. Ask your manager to add you to this location.
I clocked in but the app still shows me clocked out.
Pull down to refresh the home screen or close and reopen the Employee App. If it still shows clocked out, clock out and clock back in once more. Shift hours only start counting once the system confirms the clock-in.
I need to clock out but there is an open order on the tablet.
Finish or park the active order first. The Clock In/Out button will not accept your code while an order is in checkout.
The receipt printer did not print my shift breakdown.
Confirm the printer is powered on and connected over the printer status indicator on the home screen. If it is offline, you can still close the breakdown screen.
I accidentally clocked out mid-shift.
Clock back in with the same code. Your manager can merge the time entry from the Business Manager if the gap matters for payroll.
The system does not confirm my clock-in or clock-out.
Confirm the tablet is online (check the network icon). If it is offline, the clock event may not have been recorded. Reconnect to WiFi and try again, and have your manager verify the entry in the Shift Breakdown report.
Need assistance?
Feel free to text our Cents Support team at (888) 302-8809