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How to Reprint an Order (Active or Completed)

Reprint the receipt or bag tags for an order still in progress from the Active Orders screen.

Written by Euri

You can reprint a customer's receipt or processing tickets (bag tags) for any order in the Cents Employee App, whether it's still active or already completed.

Use this if a receipt or bag tag was lost, damaged, or didn't print the first time.


Before you start

  • Your receipt printer (and label printer, for tickets) is on and connected.

  • Have the order number (for example, S-1234) or the customer's name to find the order.


Reprint an active order

  • From the Home screen, tap Active Orders. Tap the magnifying glass to search by order number or customer name.

  • Tap the printer icon on the order's row.

  • Or, if you already have the order open, tap the 3-dot menu and select Printing Options.


Reprint a completed order

  • Tap See Completed Orders at the top of Active Orders, or tap the menu icon (3 lines, top left) and select Order History.

  • Choose Service orders or Product sales, then find the order with the magnifying glass or Sort By.

  • Tap the printer icon on the order's row.


Choose what to print

  • On Printing for order, check Receipts, Processing Tickets, or both.

  • Use + and - to set how many copies of each you need.

  • Tap Manage tickets to choose which processing tickets to include.

  • Tap Print.


Troubleshooting

  • Nothing printed?
    Check that the printer is on, has paper, and shows connected in the Employee App under the menu icon > Connections.
    ​

  • The receipt printed but the bag tags didn't?
    Processing tickets may print on your label printer. Make sure it's on and connected, and that Processing Tickets is checked on the print screen.
    ​

  • Can't find the order in Active Orders?
    It's probably completed. Look in Order History instead.
    ​

  • Can't find a product sale?
    In Order History, switch to the Product sales tab.
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  • Need more than one copy?
    Use + next to Receipts or each ticket before tapping Print.


Need assistance?

Feel free to text our Cents Support team at 888-302-8809.

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