Intake is where you create a customer's order at the counter: pick the customer, add their services and products, set the details, and collect payment now or later.
Use this if you want to take in a walk-in order and price it right away. To create the order now and price it later, see How to Intake an Order Quickly in the Employee App.
Before you start
You've started a session in the Cents Employee App.
Your services and products are set up for this location in Cents Business Manager.
Your printer is connected if you want to print a receipt or bag tags.
Steps
From the Home screen, tap New Service Order.
Search for the customer by name, phone number, or email, or tap + Add new customer. Then tap Continue to intake.
Add services from the Laundry, Dry Cleaning, and Products tabs by tapping +. Per-pound services ask for the weight.
Review the Order Summary on the right. Tap Edit on a line to change its quantity or weight, or to remove it.
Tap Preferences & Order Notes at the top to set bags and hanger bundles, notes, and the storage location. Tap the Due Date to change it if needed.
Tap Charge now to collect payment, or Charge later to collect it at pickup.
Choose whether to print the receipt, bag tags, or both. The order now shows in Active Orders, ready for processing.
Troubleshooting
A per-pound service won't add to the order?
Enter a weight. Per-pound services can't be added without one.
Can't find the customer?
Search by phone number, which is the most reliable match. If they're new, tap + Add new customer.
A service or product is missing from the tabs?
It may not be assigned to this location. Check the location's services and products in Cents Business Manager.
Chose Charge later by mistake?
No problem. You can collect payment any time from the order's 3-dot menu > Charge Now, or at pickup.
Receipt or bag tags didn't print?
Check that your printer is on and connected, then reprint from the order's 3-dot menu > Printing Options.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.