Cents

Remote Assistance lets the Cents Support team securely connect to your Sunmi tablet so we can see what you're seeing and fix issues faster, often without a long back-and-forth. You stay in control: you turn it on when we're helping you, and you can turn it back off at any time.

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Have your tablet serial number ready and make sure the tablet is online (connected to WiFi or Ethernet). Support uses the serial number to locate your device, and it needs to be online for us to connect. If you need help finding it, see: <a href="https://chathelp.trycents.com/en/articles/8950941-how-to-find-the-serial-number-on-a-sunmi-kiosk">How to Find the Serial Number on a Sunmi Kiosk</a>.

From the Sunmi home screen, locate and open the Tool folder.

- From the Sunmi home screen, locate and open the Tool folder.

Find and select the Remote Assistance app.

- Find and select the Remote Assistance app.

Toggle the Unattend button to the ON position by swiping from left to right.

- Toggle the Unattend button to the ON position by swiping from left to right.

Once Unattend is ON, the Cents Support team can connect to your tablet to help troubleshoot.

You're in control of Remote Assistance the whole time. Support will typically ask you to enable it when we're actively working an issue with you, and you can toggle it off at any point. Keeping it on simply lets us reconnect quickly the next time you reach out. For us to connect, the tablet needs to be online and enabled here.

We can't connect even though it's on? Confirm the tablet is online (WiFi or Ethernet), then open the Remote Assistance app and toggle Unattend off and back on.

Don't see the Tool folder or the Remote Assistance app? Swipe through your home screens, or reach out to Support and we'll point you to it.

Not sure it worked? Share your tablet serial number with Support and we'll confirm the connection on our end.

- We can't connect even though it's on? Confirm the tablet is online (WiFi or Ethernet), then open the Remote Assistance app and toggle Unattend off and back on. 
- Don't see the Tool folder or the Remote Assistance app? Swipe through your home screens, or reach out to Support and we'll point you to it. 
- Not sure it worked? Share your tablet serial number with Support and we'll confirm the connection on our end.

What can Support see when this is on? We can view and control the tablet screen to troubleshoot, the same as if we were standing there with you.

Is it permanent? No. You can toggle Unattend off at any time to end remote access.

Why does Support need my serial number? It's how we locate your specific tablet to connect to it.

Feel free to text our Cents Support team at 888-302-8809.

Remote Assistance lets the Cents Support team connect to your Sunmi tablet to troubleshoot issues with you. Here's how to turn it on, and off.

How to Enable Remote Assistance on Your Sunmi Tablet

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How to Enable Remote Assistance on Your Sunmi Tablet

Before you start

Turn on Remote Assistance

Important things to know

Troubleshooting

Frequently asked questions

Need assistance?