How to Manage Routes in the Driver App
Manage Stops lets operators and route managers move delivery stops between windows before drivers build their routes, right from the Cents Driver App. This guide covers opening it, viewing and filtering your stops, and reassigning them.
Before you start
Use the latest version of the Cents Driver App.
Manage Stops is manager-only: you need the Manage permission (the “Manage” toggle set for your user in the Business Manager). Business owners have it by default.
It covers your own-driver delivery windows for today and tomorrow. On-demand (Uber/Roadie) stops aren’t managed here.
Open Manage Stops
Log in to the Driver App.
Tap the hamburger menu on the left of the home screen.
Choose Manage stops.
View your stops (List or Map)
You’ll see all of the day’s stops. Switch between List view (stops grouped by route window) and Map view (stops pinned on a map). Use the Today / Tomorrow tabs at the top to switch days.
Filter stops
Tap the filter button at the top right. In Filter stops, all options are selected by default, choose the filters you want and tap Apply.
Reassign a stop to a different window
Select the stop(s) you want to move. On the Reassign Stop screen, choose the window you’d like them in and tap Reassign. This moves the stop to that window before drivers build their routes.
Troubleshooting
Don’t see “Manage stops” in the menu?
It’s manager-only. You need the Manage permission (the “Manage” toggle in the Business Manager); business owners have it. Also confirm you’re on the latest Driver App version.
A stop you expect isn’t listed?
Check the Today / Tomorrow tabs and the Filter — a narrowed filter can hide stops. Manage Stops shows own-driver windows; on-demand (Uber/Roadie) stops don’t appear here.
Reassign didn’t stick?
On the Reassign Stop screen you have to pick a target window and tap Reassign. Reassigning without choosing a window won’t move the stop.
Moved a stop but the driver’s route didn’t change?
Reassign stops before drivers build their routes. If a route was already built from that window, it needs to be rebuilt to pick up the change.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.