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Notification Triggers
Notification Triggers

In this article, you will find information regarding the notifications that operators and customers receive and what triggers them.

Euri Romanov avatar
Written by Euri Romanov
Updated over a year ago

Emails sent to operators
​
​Own drivers:

Order submitted:

Congrats!

New Laundry Order for [Customer Name]

187 Powers Street, Brooklyn, NY, 11211

Pickup Time: 04:00 pm EST - 06:00 pm EST Jan 27th

Customer preferences:

Note: none

Hang Dry: No

Special Instructions for this Order:

None

Thanks,

Cents Team
​

DoorDash orders:
​
​When a DoorDash order is scheduled

New Doordash Pickup Scheduled!

Customer Name:

Customer Address:

Scheduled Date:

Scheduled Time Window: 12:00 am EST - 12:30 am EST

Delivery Date: Text When Ready

Delivery Time Window: Text When Ready
​

DoorDash order is canceled by customer:
​


​DoorDash unable to deliver order to customer
​


​Order canceled by Dasher
​


​Customer skipped recurring order
Email Subject: Recurring Order Skipped for [Store Name]
Title: Recurring Order Skipped for [Store Name]
Customer: [Customer Name]
[Customer Address]
[Customer Telephone Number]
Scheduled Window:
[Scheduled Window]
CTA - “View customer” [Link to Customer in Business Manager]
​Customer reschedules Pickup or Delivery
​


​Customer canceled recurring order
​


​Order not completed at due date
​


​
​

Text messages sent to customers
​
​In Store Orders:

  1. Customer places order at store. Text message sent immediately upon submission:

    1. Laundry Update from [Store Name]: Order Submitted! Track your progress here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  2. Laundry is complete and ready for pickup:

    1. Laundry Update from [Store Name]: Your Laundry is Ready! Click to view your order and see return options: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  3. Laundry complete: Laundry Update from [Store Name]: Order Complete! Click here: *live link* to view receipt. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

Own drivers:

  1. Order has been submitted online:

    1. Laundry Update from [Store Name]: Order Submitted! Track your order progress here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  2. Driver has began the route:

    1. Laundry Update from [Store Name]: Our driver is on the way and you are the first stop. Click here to track your order: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  3. Driver has clicked “GO” and is on their way to your pickup destination:

    1. Laundry Update from [Store Name]: We’re on our way to you. Driver ETA is 7:22 am. Click here to track your order: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  4. Delivery successful - Driver clicks “Complete Delivery”:

    1. Laundry Update from [Store Name]: Your laundry order has been delivered. Thank you for doing your laundry with us! Click here to view your order: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  5. Delivery unsuccessful - Driver clicks “Failed Delivery” button:

    1. Laundry Update from [Store Name]: Your delivery has been canceled because [Reason selected by driver]. To reschedule, click here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  6. Customer unable to schedule pickup/delivery, email sent to operator:

DoorDash Orders:

  1. Customers place online orders. Text message sent immediately upon submission:

    1. Laundry Update from [Store Name]: Order Submitted! Track your order progress here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  2. If there are no Dashers picking up the order:

    1. Laundry Update from [Store Name]: Sorry, we are still looking for a Dasher to pick up your order. You’ll receive a notification when a Dasher has been assigned to your order here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  3. Driver is on their way to pick up your laundry:

    1. Laundry Update from [Store Name]: A dasher is on the way to pick up your laundry. ETA: 11:00 am. Your dasher's name is [Dasher Name] and their phone number is [Phone Number]. View your order here: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  4. Order received at the store, customer receives this message:

    1. Laundry Update from Laundre: Order Received! Click to review your order, add promos and more: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  5. Laundry is ready/marked as processing complete:

    1. Laundry Update from Laundre: Your Laundry is Ready! Click to view your order and see return options: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  6. Driver is on its way to deliver back your laundry:

    1. Laundry Update from Laundre: Your laundry order #1955 has been picked up and is being delivered to you. Estimated arrival time is 3:36 pm PST. Your Dasher’s name is Jerry and their phone number is 789-123-4567. Click here to review and track your order: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  7. A dasher has not picked up your order yet:

    1. Laundry Update from HQL: Sorry, we are still looking for a Dasher to pick up your order. You’ll receive a notification when a Dasher has been assigned and is en route. View your order here: https://link.trycents.com/41Mkekw. If you would like to unsubscribe from these messages, please reply with "STOP." Thanks, your team at HQL

  8. Laundry has successfully been delivered back to customer:

    1. Laundry Update from [Store Name]: Your laundry order #1955 has been delivered. Thank you for doing your laundry with us! Click to review your order, add promos and more: *live link*. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

  9. Your order has been canceled by the store:

    1. Laundry Update from [Store Name]: Your laundry order has been canceled. Thank you for doing your laundry with us! Click here: *live link* to schedule a new laundry pickup. If you would like to unsubscribe from these messages, please reply “STOP.” Thanks, your team at [Store Name]

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