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Sunmi “Saved” Wi-Fi Troubleshooting

How to Set Up Your Sunmi Device with WPA/WPA Personal WiFi Security

Euri Romanov avatar
Written by Euri Romanov
Updated yesterday

WiFi security is essential for protecting your internet connection from unauthorized access. The most common security protocols are WPA and WPA2, which are designed to maintain your network’s integrity. WPA (WiFi Protected Access) provides strong protection, while WPA2 offers even more robust encryption. Properly configuring these settings is crucial for ensuring a safe and stable internet connection.

Steps to Configure Your Sunmi Device with WPA2/WPA Personal WiFi

If your Sunmi device is showing a “Saved” WiFi status but not connecting, adjusting your router settings to use WPA2/WPA Personal can help resolve the issue. Follow these steps:

  1. Locate Router Information:

    1. Check the label on the back or underside of your router for login details.

  2. Find Login Credentials:

    1. Note the router’s IP address (or login URL), default username, and password.

  3. Access Router Settings:

    1. Open a web browser and enter the router’s IP address or URL into the address bar. (commonly 192.168.0.1 or 192.168.1.1)

  4. Log Into Your Router:

    1. Use the default login credentials found on the router. If they were changed during setup and you don’t remember them, contact your internet service provider for assistance or reset the router

  5. Identify Your WiFi Networks:

    1. Once logged in, navigate to the section showing your wireless networks (usually labeled as “Wireless” or “WiFi Settings”).

  6. Adjust Security Settings:

    1. For each WiFi network (2.4GHz and/or 5GHz), locate the security settings and select WPA2/WPA Personal as the security mode. Save your changes.

  7. Connect Your Sunmi Device:

    1. On the Sunmi device, go to Settings > Network. Select your WiFi network and connect as usual.

Note: If you are using a business-grade WiFi network, your Sunmi device may still fail to connect due to enterprise-level security protocols (such as WPA2-Enterprise or captive portals). In such cases, the device may only connect via Ethernet or when connected to a private network using WPA2/WPA Personal.


Important Notes for Sunmi WiFi Connectivity

1. Use the Correct Security Protocol

Sunmi devices require WPA2/WPA Personal for WiFi connections. They do not support:

  • WPA2-Enterprise (used in business networks with RADIUS authentication)

  • WPA3

  • Captive portals (WiFi networks that require a browser-based login, like those in hotels or cafes)

2. Troubleshooting “Saved” WiFi Status

If your Sunmi device displays a network as “Saved” but doesn’t connect:

  • The encryption type may be incompatible

  • The WiFi signal may be too weak

  • Switching the network to WPA2/WPA Personal typically resolves this issue

3. Router Access and Configuration

To change your WiFi settings:

  • Open a web browser and enter your router’s IP address (commonly 192.168.0.1 or 192.168.1.1)

  • Log in using the credentials printed on the router or provided by your ISP

4. Why Proper Configuration Matters

Incorrect WiFi settings — especially using unsupported security protocols — are a common cause of Sunmi connection problems. Ensuring compatibility is key to maintaining a stable and secure connection.

By following these steps, your Sunmi device should connect successfully, resolving the “Saved” status issue. For optimal security and performance, regularly update your router’s firmware and ensure your network settings follow current best practices.

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