How to Complete a Delivery in the Driver App
Completing a delivery is the last step of a stop. It marks the order delivered, automatically texts the customer that their laundry has arrived, and moves you on to your next stop. Here’s how to do it in the Cents Driver App.
Before you start
You need the Cents Driver App and an assigned route.
Your route must be Started before you can complete a stop. Start the route first, then work through your stops in order.
Completing a delivery notifies the customer automatically, so only complete it once the laundry has actually been dropped off.
Complete a delivery
Open the Stop Details screen for the delivery. It shows the customer’s address and any special instructions.
Tap I left it at the Customer’s Door to mark that you dropped off the order.
When prompted, take a clear photo of the order at the door. The photo is shared with the customer as proof of delivery. You can tap Skip Photo if your store doesn’t require one.
Tap Complete Delivery to finish. The customer is notified that their order has been delivered, and you can move on to your next stop.
[Screenshot to add: Driver App — Stop Details screen]
Troubleshooting
Can’t complete the stop?
Your route has to be Started first. Go back, start the route, then open the stop again.
Prompted for a photo but don’t want to take one?
The delivery photo is proof of delivery and is shared with the customer. If your store doesn’t require it, tap Skip Photo to continue. Some stores do require a photo and won’t let you skip.
Couldn’t actually deliver the order?
Don’t mark it complete. Use the failed-delivery option on the stop and choose a reason; the customer is texted a link to reschedule.
Completed the wrong stop?
Contact your dispatcher or manager. Stop status is managed from the Business Manager.
Customer didn’t get the “delivered” text?
The text sends when you complete the delivery, so make sure you finished the Complete Delivery step. A customer who replied “STOP” won’t receive messages.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.