Does: shows machine status (online, in use, idle), machine turns, revenue, and heat maps in Business Manager.

Doesn't: start machines remotely, or bring over LaundroWorks machine groups. Soap and vending readers aren't included.

Not the same as customer sync. Syncing LaundroWorks laundry card customers into Cents is a separate request.

Your LaundroWorks readers are on your machines and your VAC controller is online.

Your LaundroWorks POS credentials are saved in Cents Business Manager under Admin > Locations > 3-dot menu > Configure Payment Options. See How to Set Up Your LaundroWorks POS Reader.

Your location tracks machines. In Admin > Locations, under Wash, Dry, Fold Processing, choose Advanced (track individual washers & dryers).

Request the sync. Text our Support team with your business name, store name, and store address. Let us know it's for machine data.

We coordinate with LaundroWorks. Our team confirms your LaundroWorks settings and credentials, then turns on the sync. New syncs are activated weekly, so it can take 1 to 2 weeks from your request.

Run a turn on each machine. Once the sync is on, each machine appears in Cents after its first completed turn (a card tap or a full cycle). Running a quick test turn on each one speeds this up.

Check your Machines tab. Give it 5 to 10 minutes after a turn, then refresh.

Each machine is named from its LaundroWorks machine number, without the first character. For example, LaundroWorks machine 101 may show as 01.

Until a machine has its first turn, it may show as No Device Paired or offline. You can't pair LaundroWorks machines by hand.

To attach LaundroWorks machines to wash-dry-fold orders, use the WashLynx app. Email [email protected] to set up WashLynx.

Nothing has shown up after a week or two?
Text our Support team so we can confirm your sync request was received and activated. Have your store name and address ready.
​

Some machines show up, but not all?
Each machine appears after its first completed turn. Run a test turn on the missing machines, wait 5 to 10 minutes, and refresh.
​

Machines are still missing after test turns?
Send us the expected number of washers and dryers, which machines are missing, and a screenshot of your Machines tab. We'll check the sync with LaundroWorks.
​

Machines show "No Device Paired" or offline?
They haven't synced a turn yet. Run a turn. LaundroWorks machines can't be paired manually.
​

You see two of the same machine?
Usually one is an offline machine created by hand and the other is the synced LaundroWorks machine. You can delete the manual offline one. If you use advanced processing without WashLynx, extra offline machines may be created for processing.
​

Can't assign LaundroWorks machines to a wash-dry-fold order?
That's only available through the WashLynx app.
​

Machine status or turns stopped updating?
Check that your VAC controller is online in LaundroPortal. If your LaundroWorks credentials changed, update them in Configure Payment Options.
​

Revenue on the dashboard looks higher than expected?
Turns paid with laundry card credit count as turns too.
​

Your LaundroWorks machine groups didn't carry over?
Groups don't sync. Create machine groups in Business Manager if you need them.
​

Soap or vending machines aren't showing?
Vending and soap readers aren't part of machine sync.
​

Asked for machine sync but meant customer sync (or the other way around)?
They're separate requests. Let our Support team know which one you need.