Does: shows machine status (online, in use, idle), turns, revenue, and heat maps in Business Manager.

Doesn't: start machines remotely or bring over LaundroWorks machine groups. Soap and vending readers aren't included.

Not the same as customer sync. Syncing LaundroWorks laundry card customers into Cents is a separate request.

Your location is on LaundroWorks Bridge version 4.65 or higher.

Your LaundroWorks readers are on your machines and your VAC controller is online.

Your LaundroWorks POS credentials are saved in Business Manager under Admin > Locations > three-dot menu > Configure Payment Options. See How to Set Up Your LaundroWorks POS Reader.

Your location tracks machines: in Admin > Locations, under Wash, Dry, Fold Processing, choose Advanced (track individual washers & dryers).

If you use advanced processing, we recommend WashLynx. Without it, LaundroWorks machines can't be selected on a Cents order, which creates duplicate machine entries.

Request the sync. Text our Support team with your business name, store name, and store address, and let us know it's for machine data.

We set it up with LaundroWorks. Our team confirms your settings and credentials, then turns on the sync. New syncs are activated weekly, so it can take 1 to 2 weeks.

Run a turn on each machine. Each machine appears after its first completed turn (a card tap or full cycle), so they show up gradually. A quick test turn on each one speeds this up.

Check your Machines tab. Give it 5 to 10 minutes after a turn, then refresh.

Each machine is named from its LaundroWorks machine number, without the first character. For example, machine 101 may show as 01.

Until a machine has its first turn, it may show as No Device Paired or offline. LaundroWorks machines can't be paired by hand.

To attach LaundroWorks machines to wash-dry-fold orders, use the WashLynx app. Email [email protected] to set up WashLynx.

Nothing has shown up after a week or two.
Text our Support team so we can confirm your request was activated. Have your store name and address ready.

Some machines show up, but not all.
Run a test turn on the missing machines, wait 5 to 10 minutes, and refresh. If one still doesn't appear, text us the machine and the time you ran it.

A machine is still missing after test turns.
Check whether it was archived, see How to Archive and Find Archived Machines. Then send us the expected number of washers and dryers, which ones are missing, and a screenshot of your Machines tab.

Machines show No Device Paired or offline.
They haven't synced a turn yet. Run a turn.

You see two of the same machine.
Usually one is an offline machine created by hand. You can archive the manual one.

Machine status or turns stopped updating.
Check your VAC controller is online in LaundroPortal. If your LaundroWorks credentials changed, update them in Configure Payment Options.

Revenue looks higher than expected.
Turns paid with laundry card credit count as turns too.

Machine groups didn't carry over.
Groups don't sync. Create machine groups in Business Manager.