If you need to refund a customer transaction through Worldnet, follow the steps below. If you don’t have access to Worldnet or lost the activation email, contact your CSM.
Step-by-step instructions
Log in to your Worldnet account.
From the home screen, click Reporting in the left-hand menu and select Closed Batch.
Click Transactions to view a list of processed payments.
Use the search fields to find the transaction you want to refund.
You can search using any information available, such as the card number, order ID, or date.
Once you find the transaction, look for the three-dot menu under the Action column on that row.
Click the three-dot menu and select Refund.
Enter the refund details if prompted (such as amount or reason).
Confirm the refund to process it.
After confirming, the refund will begin processing. The customer’s bank may take several business days to post the funds back to their account.
Tips
Make sure you are in the Closed Batch section — refunds cannot be issued from an open batch.
Always double-check that you are refunding the correct transaction before confirming.
Refunds cannot be undone once submitted.