Note: The Card Tracker is only available for locations integrated with Laundroworks. If you don't see a Laundry Cards section in your Business Manager, your location may not be set up for this integration yet.
Finding the Card Tracker
Log in to Business Manager
Go to Customers in the left navigation
Select Laundry Cards
Searching for a Card
You can search for a card by:
Card number
Phone number
Email address
Cards that haven't been registered with a name or contact info will still appear if you search by card number.
Viewing Card Details
Click any card from the search results to open its detail view. You'll see:
Card number
Customer info (name, phone, email — if the card has been registered)
Current balance
Usage history — a full ledger of all card activity
Loading Value onto a Card
To add money to a customer's card:
Open the card detail view
Click Adjust Value
Enter the amount to add
Click Submit
Important: The balance won't update immediately
When you submit a load value request, the funds are queued in the cloud — they are not applied to the card right away. The customer's balance will update the next time they tap their card on a VAC reader at your location.
What to tell your customer:
"I've added the value to your account — just tap your card on the VAC and it'll load right onto your card."
Any VAC at the location will work. There's no time limit on the pending request — it will stay queued until the customer taps.
Blocking a Card
To block a card from being used:
Open the card detail view
Click Block Card
Select a reason for blocking
Optionally, enable surveillance alerts — this will notify you when the card is used, so you can act before or as the block takes effect
Confirm to submit
Frequently Asked Questions
I added value but the customer's balance still shows the old amount — is something wrong? No, this is expected. The balance only updates when the customer taps their card on a VAC reader. There's no need to re-submit the request.
Can my customer tap on any VAC, or a specific one? Any VAC at their location will work.
Can I search by the customer's name? Not currently — you can only search by card number, phone number, or email address.
Can I remove value from a card? No — only adding value is supported. You cannot deduct a balance through Business Manager.
Can I see the payment transaction linked to a card load? Not yet in Business Manager. Detailed VAC payment transaction records are still available in the Laundroportal.
Still need help?
Contact our support team or reach out through the chat icon in Business Manager.