The most common issues with the Pulse device can be addressed using the troubleshooting steps below.
1. Power/Machine
Power cycling the laundry machine at the circuit-breaker is the most common in-field fix and should be the first troubleshooting activity performed.
Is the laundry machine powered? If it is powered, the Pulse will be receiving power.
Solution: power cycle the laundry machine.
Is the harness connected? The harness may be disconnected, or have a problem. This could include cuts/damage, or loose pins. The harness should be thoroughly checked to ensure this isn’t an issue.
Solution: reconnect the harness
NOTE: power to the laundry machine must be turned off before disconnecting the harness.
Solution: replace the harness
If an immediate field solution is required, the operator can be directed to disconnect a harness from a known-working Pulse device, and use that harness for troubleshooting purposes. (NOTE: power to the laundry machine must be turned off before disconnecting the harness).
If the laundry machine is powered, and a known good harness has been swapped, and the Pulse device does not show LEDs, then there are two solutions:
Solution: replace the Pulse device
If an immediate field solution is required, the operator can be directed to disconnect a known-working Pulse device, and use that device for troubleshooting purposes. (NOTE: power to the laundry machine must be turned off before disconnecting the device). If this is performed and that known-working Pulse device is not powered, then:
Solution: call your distributor and have them assess the laundry machine itself
It is likely that there is a problem with the laundry machine’s control board that is not providing power to the Pulse.
2. Connection (WiFi)
If power issues have been eliminated from consideration, then WiFi should be assessed.
Is the WiFi router powered?
Solution: power cycle the router
If the WiFi router has been power cycled, then ensure that the Pulse is connected to that WiFi network.
Solution: ensure that the device ID is a client on the router (contact Cents technical support to assess the Unifi dashboard)
3. Backend
If WiFi/router/ISP-level issues have been eliminated from consideration, then the Cents Business Manager itself should be assessed.
Is the Pulse device registered to the operator’s business manager account? The location in question?
Solution: ensure that the Pulse device is registered correctly and paired to the proper machine on the Business Manager
Does the Pulse device show up on the operator’s Business Manager at all?
Solution: ensure that the Pulse has been provisioned on the Business Manager to that operator
Does the QR code on the machine lead to the live-link page correctly? Does it start the correct machine?
Solution: ensure that the Pulse has been provisioned on the Business Manager with the correct QR code
Solution: ensure that the Pulse is configured correctly in Centsible (contact Cents technical support to do so)