You can refund a customer's credit or debit card payment directly from the Cents Business Manager, for the full amount or just part of it.
Note: the Business Manager handles card refunds only.
To refund a cash order, use the Cents Employee App.
How to issue a full refund
Log in to the Cents Business Manager and go to Orders (under My Stores).
Click into the order you want to refund.
In the order's Payments section, click the blue Refund link.
Enter the refund amount (the full amount, for a full refund), a reason, and an optional description.
Click Refund. You'll see a confirmation that the card refund was submitted successfully.
The refund appears in the order's Payments section, and the Refund option disappears once the full amount has been refunded.
How to issue a partial refund
In Orders, open the order you want to refund.
Click the blue Refund link.
Enter a partial amount (less than the total), a reason, and an optional description.
Click Refund.
The order's payment details will now show a Partial Refund. You can issue additional refunds until you reach the original total.
Important things to know
Card refunds only. The Business Manager refunds credit and debit card orders. For cash refunds, use the Cents Employee App.
You can't refund more than the original payment.
Once an order is fully refunded, the Refund option no longer appears.
Refunds take 5 to 10 business days to appear on the customer's card.
Every refund is recorded in the order's Payments section.
Troubleshooting
I don't see a Refund option. The order may not have a card payment (cash refunds are done in the Employee App), or it may already be fully refunded.
I can't enter the amount I want. You can't exceed the original payment. Enter an amount up to the remaining balance.
The refund hasn't reached the customer. Card refunds take 5 to 10 business days to post.
FAQ
Can I refund a cash order here?
No. Cash refunds are done in the Cents Employee App. The Business Manager handles card refunds.
Can I refund part of an order?
Yes. Enter a partial amount when you click Refund.
How long do refunds take?
5 to 10 business days to appear on the customer's card.
Can I refund more than once?
Yes, until you reach the original payment total.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.