If your Laundroworks laundry cards aren't working at your Cents POS, most issues come down to your connection settings or the card reader. Here's what to check first, quick fixes, and when to contact Laundroworks versus Cents.
The Laundroworks integration lets you accept Laundroworks laundry card payments right at your Cents POS. When something isn't working, the cause is usually one of three things: your Laundroworks connection settings in Cents, the card reader itself, or a timing issue at checkout. Work through the steps below in order.
First, check your Laundroworks connection settings
Most payment problems come from incorrect or missing Laundroworks credentials in Cents, so start here.
In the Cents Business Manager, click Admin in the top-left.
Open Locations and select the location you're troubleshooting.
Click the three-dot menu (⋯) in the top-right and choose Configure Payment Options.
Turn on Accept cash card payments at this location.
Under Select your Cash Card Payment System, choose Laundroworks, then fill in every field: Laundroworks Username, Password, Customer Key, Location ID, and POS Number. Click Save.
Make sure all five fields are filled in and correct.
These credentials come from Laundroworks, so if you're unsure of them, check your LaundroPortal or ask Laundroworks support.
A single wrong value here will cause payments to fail.
Quick fixes to try
Reboot the card reader and confirm it's connected to the correct Wi-Fi network.
At checkout, complete the transaction on the Laundroworks reader within 30 seconds of starting the payment in Cents. The request times out after 30 seconds and will fail.
Update the Cents Employee App to the latest version.
Try one more payment after each change to see if it's resolved.
Common problems and solutions
"Something went wrong" when paying with a Laundroworks card. This can be a hiccup on either the Laundroworks side or the Cents side. First re-check your connection settings above. If it keeps happening, contact Cents Support so we can investigate.
The reader approves the payment, but Cents doesn't record it. Confirm the reader is on the correct Wi-Fi and your connection settings are correct, then retry within the 30-second window. If it persists, contact Cents Support.
The reader won't connect or isn't responding. Reboot it and check the Wi-Fi. If the hardware still won't come online, contact Laundroworks support, since their team handles the reader hardware.
Payments started failing suddenly. Double-check that none of your Laundroworks credentials changed, and confirm the reader is online.
Who to contact: Laundroworks or Cents
Contact Laundroworks support for anything involving the Laundroworks hardware or account: the card reader, VACs, kiosks, laundry card balances, LaundroPortal access, or getting your Laundroworks credentials.
Email: [email protected]
Phone: 888-629-8620
Contact Cents Support for the Cents side: entering your settings in the Business Manager, payments not recording on the Cents POS, or the "Something went wrong" error at checkout.
FAQ
What is the Laundroworks integration?
It lets you accept Laundroworks laundry card payments at your Cents POS using a Laundroworks reader.
Where do my Laundroworks credentials come from?
From Laundroworks (your LaundroPortal). If you don't have them, contact Laundroworks support.
Why do payments time out?
The payment must be completed on the reader within 30 seconds of starting it in Cents. After that, the request expires.
My reader is broken. Who fixes it?
Laundroworks handles the reader hardware. Contact their support team.
Need assistance?
Feel free to text our LW Support team at 888-629-8620