1. Open Your Store Settings
Log in to the Business Manager, go to Locations, and select the store you want to update. Then click the three-dot menu in the top-right corner and choose Store Closures.
2. Add a New Closure
Select + Add a Store Closure.
3. Set the Date Range
Choose the holiday closure dates.
Select whether the store will be closed All Day or for Specific Hours.
4. (If Applicable) Set Closure Hours
If you selected Specific Hours, enter the start and end times for the closure.
5. Review and Save
Look over the closure details to make sure everything is correct, then click Save.
6. Resolve Any Conflicting Orders
If any existing orders fall within the closure window, the system will notify you. You’ll be able to reschedule or cancel those orders before finalizing the closure
7. (If Applicable) Reschedule Impacted Orders
If you click Reschedule, a side panel will appear showing available time windows for a new date. You can navigate between dates using the arrows at the top. Select a new time window for the orders, and optionally check Notify Customer to automatically send customers a notification if the day or time changes. Click Update to confirm. A confirmation toast ("2 Orders rescheduled") will appear once complete.
8. Confirm the Closure
Once all conflicts are resolved, the closure will be saved and listed under Saved Closures, showing the date, closure type, and conflict status (e.g., "Conflicts: None").
Note: Pickup and delivery windows that fall within or overlap store closures will not be available for customers to schedule.