Cents

Keeping customers informed about the status of their active orders is crucial for providing excellent service. Follow these steps to notify customers about their order status via SMS:

Access the Application Home Screen

1. Begin by navigating to the home screen of the application.

1. Locate and click on the “Active Orders” option to access the order management section.

1. Click on the magnifying glass icon to initiate a search.
2. Enter the order number or customer name to find the specific active order you need to notify the customer about.

1. Once you have found the order, click on it to access more options.

Locate the “Notify Customer” Button

1. Look for the “Notify Customer” button within the order details.

1. Each time you press the “Notify Customer” button, a notification will be sent to the customer via SMS with the current order status.

1. Access the Application Home Screen
 1. Begin by navigating to the home screen of the application.
2. Click on “Active Orders”
 1. Locate and click on the “Active Orders” option to access the order management section.
3. Search for the Order
 1. Click on the magnifying glass icon to initiate a search.
 2. Enter the order number or customer name to find the specific active order you need to notify the customer about.
4. Click on the Active Order
 1. Once you have found the order, click on it to access more options.
5. Locate the “Notify Customer” Button
 1. Look for the “Notify Customer” button within the order details.
6. Send Notification
 1. Each time you press the “Notify Customer” button, a notification will be sent to the customer via SMS with the current order status.

By following these steps, you can easily keep customers informed about their active order status. If you encounter any issues, reach out to our support team for assistance.