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How to Create Customer Groups and Mass Message Your Customers (V2)
How to Create Customer Groups and Mass Message Your Customers (V2)

Organizing and communicating with your customers has never been easier!

Euri Romanov avatar
Written by Euri Romanov
Updated over a year ago

Create a Customer Group

  1. Navigate to My Stores > Customers.

  2. Select New Group.

  3. Use the available filters to segment your customers:

    • Date (e.g., registration or purchase date)

    • Address

    • Total Orders

    • Total Order Value

    • Average Order Spend

    • Locations

    • Customer Type

    • Customer Attributes

  4. After applying your desired filters, click Apply Filter to finalize your selection.

  5. Once the filtered customer list appears, click Save Group.

  6. Add a name for your group and click Save again.

  7. Your new group will now appear under the Groups section.


Mass Message Your Customer Group

  1. Navigate to the Groups section and select the group you just created.

  2. Click into the group to view its details.

  3. Use the messaging option to send a message to all customers in the group.



    Note

    • If a customer claims they did not receive a text message, have them text “START” to your Accelerate number to re-enable SMS notifications.

    • If a customer would like to opt out of receiving messages, they can text “STOP” to your Accelerate number.

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