The SMS AI Assist feature in Cents Assist can be enabled or disabled at any time, either globally or for individual customer conversations. Here's how to manage this feature:
Navigate to the Messages screen in the Business Manager, by clicking the message icon.
Enabling SMS AI Assist
1. Enable at a Global Level
Click the “Assist AI OFF” button in the upper right corner of the Messages screen.
This will re-enable AI capabilities for all customers in your message list.
Once enabled, it will display as “Assist AI ON.”
2. Enable for Individual Customers
If Assist AI was disabled for an individual customer, open their conversation.
Click “Turn On” to re-enable AI for that specific conversation.
Disabling SMS AI Assist
1. Disable at a Global Level
Navigate to the Messages screen in the Business Manager.
Click on the “Assist AI ON” button in the upper right corner.
This will disable AI capabilities for all customers in your message list.
Once turned off, it will display as “Assist AI OFF” and appear grayed out.
When disabled, the AI chatbot will not send automated responses to inbound messages.
2. Disable for Individual Customers
Open the specific customer’s conversation.
Click “Turn Off” in the bottom right corner of the screen.
Note:
Assist AI will also automatically turn off if you manually take over the conversation and reply with a non-automated response.
Disabling AI for an individual conversation will override the global AI settings for that customer.
Additional Notes
Manual Replies: If you manually respond to a conversation, Assist AI will automatically disable for that conversation.
Bulk Messages: Sending a bulk message will not interrupt AI capabilities.
Overrides: Individual customer settings (on/off) will take precedence over global inbox settings.
By managing SMS AI Assist effectively, you can tailor automated responses to suit both global and individual needs.