If you're having issues with the Cents Employee App, clearing its data often resolves them. The steps are below for both Samsung tablets and Sunmi devices.
Before you start
Clearing app data will log you out of the Cents Employee App. You'll need your Location ID and password to log back in.
Forgot your Location ID? Log in to the Business Manager, go to Admin > Locations, and find Employee App (POS) Access. Your Location ID is listed there, and you can reset the password there too if needed.
Clearing data does not delete your orders, customers, or account. It only resets the app on that device.
Sunmi
From the home screen, open Settings. (On some Sunmi devices, Settings is in the Tools folder.)
Tap Apps (may be labeled App Management).
Select the Cents Employee App, then tap Storage.
Tap Clear data.
Confirm when prompted.
Reopen the Cents Employee App and log back in with your Location ID and password.
Samsung
From the tablet home screen, open Settings.
Tap Apps
Select the Cents Employee App, then tap Storage.
Tap Clear data.
Confirm when prompted.
Reopen the Cents Employee App and log back in with your Location ID and password.
Important things to know
You'll be logged out. Have your Location ID and password ready before you start.
Your data is safe. This clears local app data on the device only; your orders, customers, and settings live in Cents and aren't affected.
If clearing data doesn't fix it, restart the device and try again, then contact Support if the issue continues.
Troubleshooting
I don't know my Location ID. Find it in the Business Manager under Admin > Locations > Employee App (POS) Access.
The app still won't work after clearing data. Restart the device, make sure the app is updated, and confirm you have a stable internet connection. If it persists, contact Support.
I can't find the Cents app in the Settings list. Scroll through all apps; it's listed as Cents. On Sunmi, check App Management.
FAQ
Will I lose my orders or data?
No. Clearing app data only resets the app on that device. Your information is safe in Cents.
What do I need before I start?
Your Location ID and password, since you'll be logged out.
Where do I find my Location ID?
In the Business Manager under Admin > Locations > Employee App (POS) Access.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.