Cents

Jessie Guerra

Taylor Panagakis

Storm Sanchez

The tools Cents provides to grow and run your business: delivery, invoicing, marketing, AI, websites, and more.

Grow Your Business

How to Optimize Your Google Business Profile

Getting Started with Cents Ads

Marketing & Customer Engagement 

How to Send an SMS Message to Your Customer on the Cents App

How to Send an SMS Message to Your Customer in the Business Manager

How to Create Customer Groups and Mass Message Your Customers

How to Set Up a Campaign

How to Create an Email and SMS Campaign

Cents Accelerate Automated Campaigns - FAQs

Zapier Webhooks Integration Guide

Two Messaging Channels

Connect Cents webhook events directly into Make to automate tasks without writing code

Make Webhooks Integration Guide

In this article we will go over the steps to create a Journey where we target customers who have not placed an order in 30 days.

No Order 30 Day Journey Set Up

How to Set Up a Custom Sending Domain for Email Campaigns in Accelerate

How to Use Multi-Language Order Notifications & Translations

This article walks you through how to create and send a marketing email journey in Cents Accelerate, from setting up a customer group to activating your campaign.

How to Set Up a Marketing Journey in the Business Manager

Cents Accelerate

Learn how to set up automated SMS messages through Cents Accelerate and Zapier

How to set up automated SMS messages through Cents Accelerate and Zapier

Cents Accelerate SMS Overview (Video)

How To See Inbound Messages (Inbox)

How To Draft Text Messages to Customers

How To Add Tags to Customer Accounts

Zapier FAQ

Euri

Misael

Integration User

Cents Accelerate (Legacy)

How to Reset Your Website Password

Website (Legacy)

How To Create an Apple Developer Account

Mobile App

How to Set Up and Manage Reviews

Google Tags Manager and Manage Customer Reviews

Review Management

How to Contact Cents Support

Submit your product feedback through the Cents Community!

How To Submit a Feature Request

How To Contact Support or Submit a Feature Request

Troubleshooting Sign-Up & Delivery Issues

Charge customers a fee when a pickup or delivery order is missed.

Missed Pickup Fees

Update on Delivery Fee Calculation for Roadie Orders

Laundryheap FAQ for Cents Operators

How to set up and manage delivery within Cents

Delivery

Enabling Delivery: Product and Setting Setup Guide (Video)

How to create delivery windows for your own drivers in the Cents Business Manager, plus private windows for internal routing.

How to Set Up Delivery Windows (and Private Windows) in the Business Manager

How to Set Up on Demand Delivery

How to Set Up Delivery for Own Drivers (Video)

Define which pricing your customers will receive when placing an online pick-up and delivery order through your Cents link!

How to Create a Delivery Pricing Tier

Temporarily turn off online pickup and delivery scheduling for holidays, days off, or special hours by adding a store closure in the Business Manager.

How to Add Store Closures for Pickup & Delivery

Set up delivery zones by drawing them on a map with geofencing, pin specific addresses, and connect zones to delivery windows so customers only see slots that cover their address.

How to Set Up Delivery Zones with Geofencing

Control which services appear in your LiveLink online ordering flow and how customers select them, at the location level and per pricing tier.

How to Configure Service Pricing & Availability in Your Live Link

Delivery Setup and Preferences

Learn how to set up a driver to utilize the Cents Driver App!

How to Create a Driver for the Driver App

How to Attach Photos on Pickup Orders in the Driver App

Driver Route Management: Before & After

How to Select Windows

How to Edit the Stops (List View)

How to Edit the Stops (Map View)

How to Filter Stops When Editing Route While Building

How to Select Start Point of Route

How to Select End Point of Route

How to Edit Order of Stops on Optimized Route (List View)

How to Flip Optimized Route

How to View Live Routes on the Driver App

How to Navigate to a stop

How to Complete Pickup

How to Mark a Pickup as Failed

How to mark a Delivery as Failed

How to Add Photo of Delivery

How to Contact the Customer (Call)

How to Contact the Customer (Message)

Learn how to mark an order as unable to be delivered/completed.

How to Mark an Order as “unable to Deliver”

Driver App & Management

How to View Live Routes

How to Manage Routes

How to Move Order From One Window to Another

How to Filter stops

Create, manage, and monitor delivery routes from the Business Manager and Driver App.

Delivery Route Management

Managing Stops

Dispatch in Business Manager (Overview)

Create a Route in Business Manager Dispatch

How to Edit, Reorder, Flip, and Optimize a Route (Business Manager + Driver App)

What to Do When Receiving Orders at a Hub

How to Release an Order to Driver (From a Hub)

How to Release an Order to a Driver (From a Store)

From the Cents Employee App on your tablet, update pickup and delivery order statuses in the Delivery Manifest, marking a pickup as Ready for Intake or a delivery as Delivered.

How to Change Order Status for Delivery Orders on the Tablet

Order Dispatching

Change Handling: Reschedule Notifications

In this article, you will find information regarding the notifications that operators and customers receive and what triggers them.

Customer Delivery Notifications

Understanding Customer SMS Notifications

Customer Notifications, ETA Texts, and Completing Stops

Notifications

Commercial Invoicing

In order to enable invoicing for a commercial customer, you will need to start by accessing the Cents Business Manager “Customers” section.

How To Enable Invoicing

To create a new invoice order, follow the steps below!

How To Create a New Invoice Order

How to invoice active orders

How to include product sales in an invoice

How to edit an invoice after creation

Sending an invoice is quite easy! Follow the instructions below to get started.

How To Send an Invoice

How To Set Up Automated Invoicing

How to set up billing relationship for sub customers

How to invoice with sub customers

How to accept partial payments on an invoice

How to choose your payout account for invoices

Invoicing Procedures

Creating a commercial customer is quite easy! Follow the steps below to get started on your invoicing setup.

How To Create Commercial Customer

Learn how to utilize commercial pricing schedules on Cents

How to Mark a Commercial Customer and Create a Pricing Tier​

How to Set Up & View Customer Internal Notes

Signing Customers Up for a Membership in the Cents Employee App

Customer Management

In this article, you will learn how to collect an Invoice payment.

How To Send and Record Payment for an Invoice

In this article, you will learn the full online invoice payment flow and what the customer sees when they receive an invoice.

How To View and Pay for an Invoice (Customer Facing)

Cents Payment Method Update and Billing Change

Payment Handling

How to Link Your Website to Your Google My Business Profile

How to Set Up Reserve with Google for Your Laundromat

Make your laundromat easier to find, more appealing to customers, and more competitive online with Google My Business.

Google My Business

How to Purchase a Domain Name for Your Business

How to Publish Your Cents Website

How to Customize Your Cents Smart Website

How to Add Self-Service Pricing and Promotions to Your Website

How to Grant Cents Admin Access to Your Apple Developer Account

Need assistance? Browse our Help Articles for quick guides and step-by-step instructions to help you get started with your Cents website.

Cents Smart Website

How to Set Up Google Tag Manager for the LiveLink

This guide explains how to track ad clicks from Google and Facebook through your online order form to completed purchases, and how to surface that data in an attribution dashboard.

Order Attribution Dashboard Setup (GTM → GA4)

Cents Webhooks

Setup webhooks, Google Tag Manager, and Google Analytics

Integrations

Organizing and communicating with your customers has never been easier!

Cents API Guide

Cents Assist

Set up Cents Assist: Configuration & Call Routing

Set up Cents Assist: How to Set up FAQs

Set up Cents Assist: Global vs Location-Specific Settings (Overrides)

Set up Cents Assist: Quick Troubleshooting

Cents Assist: Machine Diagnostics Set Up

How to sent up cents assist in the Business Manager

Cents Assist Setup

How to Set Up Escalation SMS and Email for Assist

Escalations in the Business Manager for Cents Assist

Call Logs in the Business Manager for Cents Assist

How to Create a Customer Group Using Cents Assist Agent

Cents Assist Articles

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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