Cents

Add bags or hanger bundles to an existing order opened from Active Orders using Preferences and Notes.

How to Add Bags or Hanger Bundles to an Active Order

Record customer preferences and special instructions on an order already in progress from the Active Orders screen.

How to Add Preferences & Special Instructions to an Active Order

Turn on Round Up for Charity under Locations, Configure Payment Options in Business Manager so customers can donate at checkout.

How to Set Up Round Up for Charity

A video walkthrough of adjusting an existing service order in the Cents Employee App.

How to Adjust a Service Order (Video)

Update items, quantities, or services on an active order right from the Cents Employee App using the order builder.

How to Adjust an Active Order

Change the price of a single line item on an order in the Cents Employee App. It's a one-time override for that order and doesn't affect your library pricing.

How to Adjust Line Item Pricing on the Cents Employee App

Apply a promo code to an unpaid active order to discount the balance before payment.

How to Apply a Promo for an Unpaid Active Order

Assign a rack location to an existing order from the Active Orders screen.

How to Assign an Order to a Rack Location

Mark multiple Ready for pickup orders as picked up and completed in one flow at the POS.

How to Bulk Pick Up and Complete Orders at the POS

Change the due date on an order already in progress from the Active Orders screen.

How to Change the Due Date for an Active Order

Finish a paid order from the active orders drawer in the Employee App, plus why paid orders cannot be canceled.

How to Close Out a Service Order

Update the status of a delivery order to Delivered from Active Orders. Includes what to check first, how to fix a mis-tagged order, and when the status can and cannot…

How to Mark a Delivery Order as Delivered

Move a delivery order from the Deliveries section into Active Orders in the Cents Employee App so you can start the intake process.

How to Mark a Delivery Order as Ready for Intake

Send a customer an SMS update about their order status from the Active Orders screen.

How to Notify Customers of Their Order Status

Pay for several of a customer's outstanding orders in one transaction during the POS payment flow.

How to Pay for Multiple Orders at Once at the POS

A video walkthrough of moving a service order through processing in the Cents Employee App.

How to Process a Service Order (Video)

Remove a service fee from an unpaid active order before the customer pays.

How to Remove a Service Fee for an Unpaid Active Order

Reprint the receipt or bag tags for an order still in progress from the Active Orders screen.

How to Reprint an Active Order

Open any active order in the Cents Employee App to review its full details: services, payment status, preferences, storage location, and timeline, before you process it or hand it off.

How to Review Active Order Details in the Employee App

Record which offline machines processed a wash and fold order from the processing screen in the Employee App.

How to Run an Offline Machine for a Wash and Fold Order

Search and sort the Active Orders list to find an in-progress order quickly.

How to Search or Sort Your Active Orders

See completed orders and reprint their receipts from the Completed tab inside Active Orders.

How to View and Reprint Completed Orders

Void an order that hasn't started processing, from the Employee App or the Business Manager, even if it's already been paid.

How to Void/Cancel an Active Order

Plain-language definitions of every order, delivery, and payment status you'll see on a pickup and delivery order.

Order and Delivery Status Definitions

Issue full or partial refunds for cash or credit/debit card orders right in the Cents Employee App, for both service and product orders.

How to Issue a Full or Partial Refund in the Employee App

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Adjust, refund, rack, and close out orders that are already in progress.

Managing Active Orders

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